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Terms & Conditions

Terms & Conditions

Everything you need to know about buying maternity clothing from Mrs Smith Maternity

Customers submitting a purchase order for maternity clothes agree to be bound by the following terms and conditions. The following terms and conditions supersede any previous terms and conditions and Mrs Smith Maternity reserves the right to make changes to the website, our range of maternity clothes and this document at anytime.

Acceptance of Goods

The customer is responsible for inspecting maternity clothes and breastfeeding clothes for faults or damage and must notify Mrs Smith Maternity. Faulty products which are immediately returned will be exchanged or refunded. See Returns Policy below for terms of other returns.

Free NZ Delivery on orders over $100.00

We offer free delivery on New Zealand orders that are over $100.00. NZ orders that are under the $100 threshold will be charged $6.00 shipping.  For orders over $100.00 if you return the whole order for a refund we will deduct $6.00 shipping fee from your refund. If you return pat of the order taking your order to below the threshold we may also deduct the shipping fee. Your fist exchange is free. However freight is a significant cost for us so we ask that when the customer is making an exchange for the second time of $6.00 for standard delivery and $7.50 for rural deliveries. This does not include cases where the product is found to be faulty.

For Australian orders we charge a $10.00 NZD for standard post 8-10 days shipping and $25.00 NZD for courier 2-4 days delivery and $25.00 NZD for post delivery other international orders.

Returns Policy

We want you to be happy with your maternity clothes purchase and we understand the problems with making online purchases. If you are unhappy with your purchase for any reason you can return it to us within the 30 days after the web purchase date for a refund of the purchase price of a full priced item (this does not include a small freight cost) if the item is returned in its original condition including the original packaging and tags still attached. Please Note: If the item has been purchased while it is on sale or using a discount code that is over a 10% discount you can return it but we offer a store credit not a refund. Under the fair trading act we are not required to give a customer a refund because they change their mind or no longer need the item. Many online businesses do not allow you to return items purchased on sale at all. We do but we give you a credit note that is valid for six month and is transferable to a friend or relative.

Returned items must be unworn with the tags still attached and in its original packaging. We will not accept liability for items being returned which are lost during the return journey to our warehouse.

Return of Sale Items

Many of our competitors will not accept the return of sale goods but understand they are often not right. So by of compromise we accept their return and we will give you a store credit valid for six months.

Refunds – As stated above while we offer fee shipping to our customers because we see it as a small price to pay to make a sale of our maternity clothes.  For purchases made using discounts or vouchers, the total refunded will only be the amount paid not the total product price. After 30 days returns and refunds are subject to manufacturers warranty.

If the goods you receive are faulty, we will replace those goods if the problem is caused by a fault in the product not general wear and tear. As per our obligation under the consumer guarantees act. Reimbursement for shipping expenses for faulty will be up to the value of the original quoted shipping cost.

Exchanges

New Zealand Exchanges

We ask the recipient to pay the shipping to get the order back to us. We will pay the shipping fee for the first exchange for New Zealand orders. Due the significant costs of freight we do ask that when the customer is making a second exchange they pay a small fee of $6.00 for standard delivery and $7.50 for rural deliveries. This does not include cases where the product is found to be faulty.

Australian & International Exchanges

Due to the high freight costs we do ask the recipient to pay the shipping both ways for Australian and International orders.

To return an item please send us an email so that we know to expect the item. We would greatly appreciate it if you could let us know why you are returning the item as your feedback is important to us. We can use your feedback to refine our products in the future.

Our return address is 18 Poplar Rd, Stanmore Bay, Whangaparaoa 0932.

Privacy Policy

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

DC Young Design may collect and use Users personal information for the following purposes:

  • To run and operate our Site
    We may need your information display content on the Site correctly.
  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers. You may learn more about opting out of major ad networks at https://websitebuilders.com/tools/advertiser-opt-out/.

As you browse our website, advertising cookies may be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with us (which we hope will remind you about our business).  This only happens for customers that have already visited our site. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.  You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

Google Adsense

Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

Changes to this privacy policy

DC Young Design has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

Delivery Times

Delivery within New Zealand

We will process your order within 2 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 5 days for delivery domestically. Our products will be freighted by a courier company and will require a signature upon delivery. Orders which include items that are back ordered may take longer than the standard 5 days and will not be shipped until all items are available for shipping.

International Shipping

Mrs Smith Maternity is happy to ship items to most destinations around the world. We deliver via Air mail and items should arrive within 10 days to Australia for standard post deliveries and from 10 to 30 days standard post deliveries to other parts of the world. Unfortunately we can not accept responsibility for customs delays, duties or taxes that may apply. International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives. Standard post deliveries to Australia incurs a fee of $10.00 NZD, $25.00 NZD for 2-4 day courier deliveries and delivery to the US, UK, Europe and Asia incurs a fee of $25.00 NZD.

Sizing 

The following is an approximate guide to our sizing. The measurements stated are the body measurements during pregnancy not the garment measurements. However many of our styles are designed to be loose fitting so will be significantly larger than the size measurements. We have not included the waist measurements because your waist will be in a constant state of change. We endeavour to retain consistency of sizing across our styles however the different behaviour of different fabrics does make it difficult.  So if you would like to exchange or return your purchase due to sizing issues we will be happy to honour request as long as the item is returned in accordance with the returns policy stated above. Please note our Kobo Tops are quite large sizing so you may wish to go down a size for that style.

 Size  Bust during Pregnancy  Hip during Pregnancy
8/XS 82 – 87cm 92 – 97cm
10/S 87 – 92cm 97 – 102cm
12/M 92 – 97cm 102 – 107cm
14/L 97 – 102cm 107 -112cm
16/XL 102 – 107cm 112 – 117cm
18/XXL 107 – 112cm 117 – 122cm

 

 

Pricing

Mrs Smith Maternity reserves the right to change prices without notice. All prices and orders are displayed and processed in New Zealand Dollars.

Order Cancellations

Orders may only be cancelled if the item has not been shipped when the cancellation has been requested. Please email mrssmithmaternity@gmail.com if you wish to cancel an order.

Colour Disclaimer

We endeavour to accurately represent all colours offered on our website.  However we can not control the variation that may be caused by different PC monitors. We are happy to refund purchases for customers who are dissatisfied with the colour as long as they are returned in accordance with the returns procedure above.

Typographical Errors

In the event that an item is listed at an incorrect price or incorrect information, Mrs Smith Maternity reserves the right to refuse or cancel orders.  Mrs Smith Maternity will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded.

This page was last updated on May 22, 2018

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